Cancellation and Return Policy

Order Cancellation

To cancel an order before it ships, please email us at support@retroweebs.com or raise a ticket through our help center. Make sure to include your order number in the email.

Please note that a cancellation fee of Rs. 40 applies to all orders.

Orders cannot be canceled once they have been shipped.

Return Policy

At RetroWeebs, we accept returns and exchanges within seven days of delivery. Returns and exchanges are free of charge, with the following exceptions:

  • Essentials such as face masks and protective gear are not eligible for returns.
  • Items sold at heavily discounted prices are non-refundable.
  • For sale items, only the amount paid by the customer will be refunded, not the current sale price.
  • Items that are worn, washed, or soiled may not be accepted for return.

Refunds

Refunds for prepaid orders will be processed within 7–10 business days.

For cash on delivery (COD) orders, refunds will be initiated to the bank account provided during the return process.